Shipping policy
Boondocks Trading Co. Shipping Policy
From the Boondocks Workshop to Your Door
We take care in preparing every Boondocks order for its trip to you. Because our shop includes handmade goods, apparel, home goods, gifts, and products of many different sizes and weights, shipping costs and delivery options may vary from one order to another.
Processing Time
Please allow 7–10 business days for order processing.
Processing time begins after your order is received and is separate from shipping and delivery time.
Custom, personalized, made-to-order, and handcrafted items may require additional processing time. If additional time is needed to complete your order, we will contact you using the information provided with your order.
Shipping Options & Costs
Available shipping options and shipping charges are calculated at checkout based on your order and delivery location. At this time, Boondocks Mercantile ships to addresses within the United States only. Because our products vary in size and weight, shipping costs may differ depending on the contents of your order.
When more than one shipping service is available, you may select from the options presented at checkout.
Shipping & Delivery Time
Shipping time begins after your order has been processed and transferred to the carrier.
Delivery times are determined by the shipping carrier and may vary according to the shipping service selected, destination, weather, holidays, and other circumstances beyond the control of Boondocks Trading Co.
Any delivery date provided at checkout or through tracking information is an estimate from the shipping carrier and is not guaranteed by Boondocks Trading Co.
Tracking Your Order
When tracking is available, tracking information will be provided after your order has been prepared for shipment.
Please allow time for the carrier to scan your package and update its tracking information after shipment.
Delayed, Lost, or Damaged Shipments
Once an order has been transferred to the shipping carrier, the package and its delivery schedule are under the carrier's control. Boondocks Trading Co. cannot guarantee carrier delivery dates or prevent delays that occur while a package is in transit.
If you believe your shipment has been lost, significantly delayed, or damaged during transit, please contact us at tonya@boondockstradingco.com. We will assist you with determining the appropriate next steps with the shipping carrier.
If your order arrives damaged, please notify us within 48 hours of delivery and include your order number, a description of the problem, and photographs when applicable.
Questions About Shipping
Questions about an order or our shipping policy may be sent to:
Thank you for shopping with Boondocks Trading Co. We appreciate the opportunity to send a little piece of the Boondocks from our workshop to your home.